(with video feedback)

The aim of the training is to prepare the participants for holding negotiations, to develop their assertiveness skills and, facilitate the win-win attitude.

As the result of the training the participants are able to better prepare for negotiations and behave in assertive way in the course of the negotiations. The behavioural skills acquired will help them feel more comfortable. As the result of the training the participants will be capable of analyzing their own and their negotiations partner's behaviour and of choosing more effective ways of communication.


  • the complicated negotiating situations in participants' everyday life
  • preparing for negotiations, compiling an algorithm
  • psychological contact as the basis of effective negotiations (stages of communication, how to make and keep contact; non-verbal behaviour and the importance of good first impression)
  • communication at an equal and unequal level
  • clear self-expression, assertiveness in negotiations
  • how to clarify your partner's positions and expectations, how to solve problems using active listening techniques
  • opposition and how to handle it
  • how to reach working and reliable agreements
  • win- win attitude at negotiations, how to handle manipulation
  • typical mistakes that negotiators make
  • setting individual goals for further development

The training lasts for 3 days, it is also possible to order a shorter 2-day training.

Methods used: Short theoretical lectures, group-discussions, demos, brainstorms, exercises (with video) and analyses.

For groups of 7 to 12 people.

Study materials and certificates to participants.