(with video feedback) 

The aim of the training is to further develop the assertive way of thinking and assertiveness skills and, facilitate the win-win attitude.

As the result of the training the participants will considerably improve their assertiveness skills. They are capable of analyzing their own and their partner's behaviour and of choosing more effective ways of communication. The participants will acquire the basic techniques of assertiveness and skills of how to feel more comfortable while communicating with an aggressive or manipulative partner. The training will also teach good co-operative skills. 

  • stages of communication; how to evoke interest and make psychological contact
  • the impact of prejudices to communication
  • the socio-psychological basics of assertiveness
  • the competence of influencing and its stages, direct and indirect assertiveness
  • submissive, aggressive and assertive behaviour
  • the basic techniques of assertiveness, clear self- expression and active listening, win- win attitude
  • how to use active listening to clarify your partner's expectations
  • how to persuade sb and how to say no
  • assertive delegating and motivating
  • how to change your partner's behaviour, positive and negative feedback
  • typical ways of manipulation, how to respond to manipulation and aggression
  • how to cope with resistance.

The training lasts for 3 days, it is also possible to order a shorter 2-day training.

Methods: Short theoretical lectures, handouts, discussions, brainstorms, exercises (with video) and analyses.

For groups of 7 to 12 people.

Course materials for everybody.